Refund & Return Policy
At Bikes & Riders, we want you to shop with confidence. If you're not completely satisfied with your purchase, you may return it under the conditions outlined below.
General Return Conditions
- Items must be in new condition, with all original packaging, manuals, and accessories included.
- Returns of used, damaged, or unpackaged items may be subject to a restocking fee or a partial refund based on the item's current market value.
Bicycle Returns
- Bicycles can be returned or exchanged within 14 days of delivery or in-store pickup.
- Shipping and restocking fees may apply.
Gear & Accessories Returns
- Gear and accessories can be returned or exchanged within 30 days of delivery or in-store pickup.
Apparel & Footwear Returns
- Apparel must be new, unworn, and unwashed, with all original tags attached. If signs of wear or washing are present, the return may be refused.
- Shoes must be in new condition, with no signs of part installation or use.
Non-Returnable Items
- Special orders and closeout items are final sale and cannot be returned or exchanged.
Return Process
- A valid original receipt is required for all returns. If a receipt is unavailable, store credit may be issued at our discretion.
- Shipping and assembly fees are non-refundable.
Online Returns
- To initiate an online return, submit your request [HERE].
- A prepaid return shipping label will be provided, with the cost deducted from the final refund amount.
In-Store Returns
- Bring your item, original packaging, and proof of purchase to any Bikes & Riders store for a hassle-free return or exchange.